9349 Dominican Dr.
Miami Fl 33189
Hours: M-F 9AM-5PM
Phone: (305) 235-6886
Fax: (206) 984-4139
Email: orders@officecityinc.com
FAQ's
         
   

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Best Selling Office Supplies Online!

Just a few quick things before you start comparing and saving:
All users will see Office City's prices compared to Office Depot and Office Max.  
We're Always Lower - Guaranteed!

Click into Guarantee - PDF

Every Office Supply order includes UPS next-day delivery with a $50.00 minimum order charge in Florida.
Out of state minimum order is $150.00 for free freight. Prepaid freight is good for all orders  under 500 pounds. If over 500 pounds, delivery charge will show on website or you will be notified.
Please call us for estimate for furniture setups, inside deliveries & for delivery charges.
Guests must pay with a credit card. We accept Visa, Master Card and American Express.

Please complete our Account and Credit Card Application-PDF if you would like to open an account.
Office Supply Favorites Lists are only available for customers with existing accounts.

Account Info & Credit Card Application - PDF


 


1.
How can I place an order?
Our Web Site: http://www.officecityinc.com includes on-line ordering. There are many other On-line ordering sites also listed on this site. Each one may or may not have changes in how ordering is done. You can also place any order by email, phone, and fax or by mail.

Our business hours are from 9:00 AM-5:00 PM, Monday–Friday. Our Online-ordering catalog is available 24 hours a day, 7 days a week.

Office City
9349 Dominican Drive
Miami, Florida 33189
Attention: Charles Forsythe
Phone: (305) 233-8758 or (305) 235-6886
Fax: (206) 984-4139
Email: orders@officecityinc.com

2. What forms of payment do you take?
We take major credit cards,
Credit Cards

We accept purchase orders when accompanied by either a business check, credit card, or when a credit application is filled out. In addition to the payment methods listed above, you may contact us regarding these additional methods of payment:

Money Orders/Cashier’s Checks/Direct Deposit Check Payments

Please mail your payment to:


Office City
9349 Dominican Drive
Miami, Florida 33189

Returned checks will be automatically run through a second time. There will be a $25 charge each time the check is returned.

Purchase Orders for Large organizations or Government Agencies
Please contact our credit department at: (305) 233-8758

3. Do you have a minimum order?
No, we have don’t have a minimum order, but we have specific freight terms for Commercial, Wholesale & Export. Please ask us for our freight policies or check our online ordering for details.

Acceptance of Orders
Receipt of an electronic order confirmation and/or issuance of an order number does not constitute acceptance of an order by Office City. We reserve the right to limit order quantities on any order. Verification of customer information may be required on any or all orders prior to acceptance. Office City reserves the right to do (or not do) business with any entity or individual. If Office City accepts your order, you agree to pay the full price (including any applicable shipping charges and sales tax) shown to you as the "total" on our checkout page. If after submitting your order you request any additional service, such as inside delivery and setup, you agree to pay the quoted fees for these services.

4. Freight Line Shipping
Orders or items that cannot ship via UPS Ground due to their weight and/or size will ship via a Freight Line Service. Furniture deliveries, setups, going upstairs with furniture pieces, non-curb delivery, fire files, etc., will have extra freight charges. Please call for estimate if certain bulky items are ordered or if special care is needed. Orders shipped via freight line to a residential address are strictly delivered curbside. The freight company will typically assess additional fees for any delivery beyond normal curbside delivery. Our fees do not include any delivery service beyond curbside - customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries . UPS classifies some items as hazardous such as some chemical cleaners. These items maybe subject to an additional handling fee.

5.
When will I receive my Office Supply Online Orders?
If your order can be sent via UPS, you should expect it within 1- 3 business days. If it takes longer, call and we'll trace it. Allow truck orders two or three days more. We ship to addresses located within the 48 contiguous United States. The following are a list of places we do not ship to: Post Office Boxes & Private Mail Boxing locations. Call us for your International Export freight delivery terms.

Orders Placed
Orders Entered
Before 3:00 PM
(Eastern)
Orders Entered
After 3:00 PM
(Eastern)
UPS Delivery
1-2 days delivery time
1-3 days delivery time
Sunday
Tuesday-Wednesday
Tuesday-Thursday
Monday
Tuesday-Wednesday
Tuesday-Thursday
Tuesday
Wednesday-Thursday
Wednesday-Friday
Wednesday
Thursday-Friday
Thursday-Monday
Thursday
Friday-Monday
Friday-Tuesday
Friday
Monday-Tuesday
Monday-Wednesday
Saturday
Tuesday - Wednesday
Tuesday-Thursday
Order-Online
Order by E-mail
Order by Phone/Fax


6. Shipping Locations
All orders ship from the closest of 52 nationwide warehouses. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order at different times if you ordered more than 1 item. Please note that we are not set-up for in-warehouse pick-ups: Please Note: AT LEAST 15% delivery surcharge will be added for all online orders shipping to Hawaii, Puerto Rico and the Virgin Islands. AT LEAST 6% delivery surcharge will be added for all online orders shipping to an APO/FPO address. Free delivery on orders over our freight policy within our service area. Not responsible for printing or typographical errors. Limited quantities available on some items.

7.
Return Policies
We want you to be happy with your purchases. However, if you must return products you've purchased here, you can obtain a Return Authorization by calling us at 305-233-8758 (9:00 AM - 5:00 PM Monday-Friday, Eastern Standard Time). All defective products will be accepted for replacement, repair or credit, at our discretion, within 10 days of the invoice date. All non-defective returns are subject to a 15% restocking fee and must be completed within 30 days of the invoice date. Shortages must be reported within 5 days of receipt. All products returned must be returned within 30 days of the invoice date, 100% complete, in resalable condition and include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

If, for any reason, the item, carton or packing is not in resalable condition, possible credit will be at salvage value around 0 to 5% depending upon item and where item is located.

All food items, special order merchandise, discontinued merchandise and special promotional items are not returnable except in case of our error. All sales of food items, special order merchandise, closeout and discontinued merchandise are final. All shortages must be reported within 5 days. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. Please note that for undamaged items, shipping costs are non-refundable and you are responsible for all shipping costs incurred, including the costs to return the items to us.

8. What do you mean by "Resalable Condition"?

  • The item:
    • Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags, etc.
    •  Should be unused
    • Must be in its original packaging (carton, wrap, protection or sleeve provided by the manufacture
  • The Carton and Packaging:
    • Must be free of writing, such as "Sold To", RA# or "Return To" etc.
    • Must be free of holes, cuts or tears
    • Must be free of excessive tape or odd tapes (i.e. duct tape or Christmas tape, etc.)
    • Furniture cartons must be opened so that the can be re-closed, preferably by opening the carton flaps. Never cut furniture cartons around the bottoms or down the sides.
    • All internal packaging (i.e. bubble wrap, cardboard corners, tops and sides) must be in place.
  • Knock Down Items:
    • Ready-to-assemble furniture is not returnable if the manufacturer's carton has been opened and the contents removed for assembly, or the item as been assembled.
  • Electronic Items:
    • Are covered by the manufacturer's warranty. These manufacturer terms are enforced on Office City. In situations where the manufacturers will not honor credit due us, we reserve the right to deny credit to you.
9. Security & Privacy Policy:
Out of respect for our client's privacy, we never sell, rent or otherwise share your personal information with any outside companies. For the safety and security of our online customers, we employ encryption and are a Verisign trusted site. We do not store credit card information on our servers. If you prefer, you may call us toll at (305) 233-8758 to place your order.

10. Anti-Spam Policy:
If you received spam or viruses that appear to be from us at OfficeCityInc.com know that we do not send spam and our systems are scanned daily for viruses. Most likely, the email you received appeared from us verifying your orders or advertisements listing our monthly specials.

11. Backorders:
Due to extensive inventory levels and number of warehouses around the country, we rarely experience a backorder situation. Should you place an order for an item currently out of stock, you will be notified immediately either via telephone or e-mail regarding the situation and presented with further options for your review.

12. What is your Private Policy?
We feel that your information is yours, not ours. We don't share customer information with anyone. Your IP address is used to help identify you and your shopping cart. Our site uses an order form for customers and visitors to request information, products, services and order. Financial information that is collected is used only to bill the user.

Account Info & Credit Card Application - PDF

 

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